At www.giftsbyloginova, we strive to provide a seamless and enjoyable shopping experience to ensure transparency and satisfaction while complying with GDPR and European laws.
Shipping Information
Delivery Locations:
We offer worldwide shipping to the European Union (EU), the United Kingdom (UK), and the United States (US). For customers outside the EU, UK, or US, please contact us for further assistance.
Shipping to Hotels:
If you are on vacation in Greece, we can deliver your order directly to the hotel reception desk. Please provide accurate hotel details to ensure smooth delivery.
Order Processing:
Orders are processed and shipped the next business day after payment confirmation. You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Costs:
Shipping costs vary based on the destination and the order size. Shipping fees are calculated at checkout.
Customs fees are the buyer’s responsibility.
Returns Policy
Return Period:
You have 14 days from receiving your order to initiate a return.
Return Conditions:
Items must be returned in the condition they were received, including the original packaging. We reserve the right to refuse returns if the item shows signs of use or damage.
Return Process:
To initiate a return, please contact us with your order details. We will provide instructions on how to return your item.
Return Shipping:
The customer is responsible for the cost of shipping the returned item back to us. We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds:
Once we receive the returned item and verify its condition, we will process your refund. The refund amount will be the purchase price minus the WooCommerce commission fee and cost of delivery.
Shipping costs are non-refundable.
Refund Timeline:
Refunds are processed promptly after receiving and inspecting the returned item. Please allow up to 10 business days for the refund to appear in your account, depending on your payment method.
GDPR Compliance
Data Protection:
We comply with GDPR regulations to protect your personal data. Any information collected during the purchase and return process is handled securely and used solely for order fulfillment and customer service purposes.
Privacy:
We do not share your personal information with third parties except as necessary to process your order (e.g., payment processors, shipping companies). For more details, please refer to our Privacy Policy.
Contact Us
If you have any questions or need further assistance with your order, please do not hesitate to contact us via the contact form at www.giftsbyloginova.com. We are here to help and ensure your satisfaction with our products and services.
Thank you for shopping with us.